AccountRecovery
Regain access to your Avalanche Trivia host account with our secure recovery process.
Avalanche Trivia hosts authenticate through Firebase. If you lose access to your password or Google account, follow these steps to get back in safely.
Recovery Steps
Follow these systematic steps to regain access to your host account.
Forgotten password
- Open `/login` and click “Forgot password?”.
- Enter the email address you used for your host account. Avalanche uses Firebase Authentication, so the email comes from Google’s mail servers.
- Follow the emailed link to set a new password. The link expires quickly; restart the flow if it no longer works.
Google sign-in loops
- Clear site data for your domain (Chrome: devtools → Application → Clear storage).
- Sign out of Google in a fresh tab, then return to `/login` and try the Google button again.
- If the redirect keeps failing, try the same account in an incognito window – extensions sometimes block the popup.
Permission denied after login
- This means the Firebase user exists but lacks host privileges. Ask the project administrator to add your UID to the host allow-list in Firestore.
- Confirm you’re using the correct Firebase project. The URL bar should show the production domain, not a local emulator.
Security Best Practices
Keep your account secure and prevent future access issues.
Enable two-factor authentication on the Google account you use for hosting.
Never share Firebase API keys or service accounts in public repos – the browser SDK already handles auth securely.
Sign out of the host dashboard when using shared machines. Players can continue using `/join` without any account access.
Still Locked Out?
Can't regain access with these steps? Our support team will help verify your account ownership and restore access securely.
When contacting support, please include:
- • Email address tied to your host account
- • Approximate account creation date
- • Any error codes or messages you're seeing
- • Screenshots of the issue (if applicable)